Shipping Policy

At Caltryn.top, operated by Goli Shani, we are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below for details regarding order processing, shipping methods, costs, and international delivery.

Processing Time

All orders are processed and shipped from our location at 2118 American Drive, Pensacola, FL, US. We typically process orders within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During peak seasons, holidays, or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

Shipping Methods & Delivery Estimates

We offer various shipping options to meet your needs. Delivery times are estimates and may vary based on your location, carrier delays, and unforeseen circumstances.

  • Standard Shipping (Domestic US): Estimated delivery within 3-7 business days after processing.
  • Expedited Shipping (Domestic US): Estimated delivery within 2-4 business days after processing.
  • International Standard Shipping: Estimated delivery within 7-21 business days after processing, depending on destination.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout. We strive to offer competitive shipping rates.

  • Free Standard Shipping: Enjoy free standard shipping on all domestic US orders over $50.00.
  • For orders under $50.00 (Domestic US), standard shipping rates will apply.
  • Expedited shipping rates and international shipping rates are calculated based on the weight of your order and the destination.

International Shipping

We are delighted to offer international shipping to a growing number of countries, including the United States and the European Union. Please note the following regarding international orders:

  • Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Caltryn.top is not responsible for these charges if they are applied and are your responsibility as the customer.
  • Delivery Delays: International shipments may experience delays due to customs procedures in the destination country. We cannot control these delays, but we will provide tracking information so you can monitor your package’s progress.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order’s journey directly from the carrier’s website.

Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the re-shipping costs.

Lost or Damaged Packages

If your order arrives damaged, please contact us immediately at [email protected] with photos of the damaged item(s) and packaging. If a package is lost in transit, please contact us so we can initiate an investigation with the shipping carrier.

Contact Us

If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us:

  • Email: [email protected]
  • Phone: 850-982-1365
  • Address: Goli Shani, 2118 American Drive, Pensacola, FL, US

Thank you for shopping with Caltryn.top!

Last Updated: November 24, 2023